Return and Refund Policy

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms apply to any products that You purchased with Us.

In any case, if a refund is initiated by us, it will be only for product value. There will be no refund of shipping costs, either for domestic or international shipments.

Interpretation and Definitions

Interpretations:

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions:

For the purposes of this Return and Refund Policy:

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Dhatu Stores, #39 Ground Floor Unit 003, 23rd Main Road, 4th T-Block, Jayanagar, Bengaluru – 560041, PH: +91-93800 79334
• Service refers to the Website.
• Website refers to Dhatu Stores, accessible from www.dhatustores.com
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 3 days giving no reason for doing so.

The deadline for canceling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: hello@dhatustores.com
• By visiting this page on our website: https://dhatustores.com/contact-us/

We will reimburse You no later than 31 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorates rapidly, or where the date of expiry is over.
• The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

#39 Ground Floor Unit 003, 23rd Main Road, 4th T-Block, Jayanagar, Bengaluru – 560041 PH: +91-93800 79334

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.